Managed Service Solutions

All services are based upon one of our consulting models which guarantees a best practices implementation.  Managed Services provide an ongoing relationship with an emphasis on flexibility.  Recon's managed services deliver a cost effective solution providing the Client the ability to set the amount of hours needed per week.  The end result is that the client always has  CEM expertise available for a fraction of the cost of a full time CEM resource.

System Setup and Maintenance
  • On-Prem System Install and Configuration

  • ​SaaS System - Admin Setup and Configurations

  • Customize JS and SDK for Client Side Capture

  • Configure Integrations with VOC, CRM and Campaign data

  • System Health Checks

  • Custom Metrics, Reporting and Dashboard Management

Gain Actionable Insights
  • Revenue Opportunity Identification

  • Usability Opportunities 

  • Marketing Spend and Campaign Assessment

  • Conversion Optimization Analysis

  • Anomaly Detection

  • Alert Implementation

  • Fraud awareness

  • Process Barriers and Efficiency Assessment

Increase Revenue and Profits
  • Abandoned Cart Recovery

  • Fraud Detection and Prevention

  • Improved Conversion Rates with:

    • Business Impact Analysis

    • Ongoing Usability Assessment

    • Personalized user experience