Consulting Services

 Recon recognizes that each client and their specific requirements are unique.  We also understand that most clients need guidance to assist them to clearly define their digital analytic goals and set the objectives to achieve those goals.

As such, we have a developed a framework of Consulting Offerings that enable our Clients to progress through a CEM maturity model, gaining additional ROI, improving customer satisfaction, building brand loyalty and increasing revenues along with each step.   Recon has recommended Services listed with each Offering which will be customized to provide the best solution for each client.

CEM Tool Install and Configure

This Consulting Model covers the entire installation and initial configuration process which includes validation of session capture and replay fidelity. 

Recon also recommends that Quick Insights Behavioral Analytics and Alerting is implemented with the goal of increasing revenues by Identifying and Quantifying the cost of Errors and other Barriers to Customer Success.

 Recon will refine the Recommended Services Listed below to suit your requirements:

  • On-Prem System Install/and Configuration

  • ​SaaS System - Admin Setup and Configuration

  • Customize JS and SDK for Client Side Capture

  • Validation of Client Side Capture

  • Validation of Network Traffic Capture

  • Validation of Replay Fidelity

  • Initial Reporting Setup per defined Use Cases

  • Business User Training

  • IT and Operational User Training

  • Admin & Maintenance Training

  • Quick Insights - Behavioral Analytics Reporting

  • Implementation of Alerting

CEM System Replace or Reboot

This Consulting Model is targeted for two types of clients: those who are replacing their existing CEM Solution and those who are looking for assistance to 'reboot' their existing CEM Solution.  

Recon will refine the Recommended Services Listed below to suit your requirements:

  • CEM System Health Check

  • On-Prem System Install or Upgrade and Configuration

  • ​SaaS System - Admin Setup and Configuration

  • Customize JS and SDK for Client Side Capture

  • Validation of Client Side Capture

  • Validation of Network Traffic Capture

  • Validation of Replay Fidelity

  • Assessment of existing Reporting

  • Assessment of existing Alerting

  • Business User Training

  • IT and Operational User Training

  • Admin & Maintenance Training

Quick Insights - Behavioral Analytics

This Consulting Model enables our clients to utilize the data behind Behavioral Analytics and provides them with actionable insights that improve conversion and overall customer experience.   We assist our clients to uncover opportunities for both revenue recovery and usability improvements that work together to improve the customer experience.  Recon consultants build out a foundational reporting and alerting framework which provides immediate return on investment while providing a platform from which additional value can be quickly achieved.

​ Recon will refine the Recommended Services Listed below to suit your requirements:

 

  • Build out of Key Behavioral Reporting

  • Build out of Key Transactional Reporting

  • Implementation of Alerting

  • Identify  Revenue Opportunities

  • Identify Usability Opportunities

Advanced Insights - Journey Analytics

This Consulting Model enables our clients to understand and engage with individual customers at a personal level, at scale.  By analyzing millions of data points in real-time, you can discover the most important customer journeys and prioritize those opportunities that significantly impact business goals such as personalizing the customer experience, increasing brand loyalty and encouraging advocacy.

​ Recon will refine the Recommended Services Listed below to suit your requirements:

 

  • Determine Criteria for Data Export

  • Implement Data Export Strategy

  • Build out Journey Reporting

  • Identify Data Mining Opportunities

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Recon Corp

San Francisco Bay Area